FREQUENTLY ASKED QUESTIONS

While we ensure that your shopping experience is
unparalleled and seamless, we’re always here to help you out. Are you in doubt
with our Returns policy or Delivery time? All questions and more will be
answered here.

If your questions are still unanswered, you can give us a buzz or shoot an
email any time and we’ll respond at the earliest.

1.1 How do I return my product?

You can return a product at NOT SO
SUTTLE by sending you return request on our WhatsApp number: +91 6362608996
or by sending us email on support@notsosuttle.com
within 7 days after the product is delivered.

For return our products, please follow the following procedure:

a. Always make an unboxing video of our products. In case of any issues, highlight the issue in the video and send it to
our WhatsApp or email.

b. Once we confirm you request based on your video, we will initiate the return
request. And it will be all on us 😊.

c. The product which is to be returned should be unused, unworn, unwashed,, with original tag attached, and must be returned the original packaging.

d. At the time of return, our
partner may inspect and check that the above criteria is met or not. If not, then he might reject the return.

If your return is approved and we are picking up the product, we will do so
within 3 Business Days.

1.2 What should I do if I miss my delivery?

We understand that you can’t wait
at home (or office - whatever your delivery address is) right from the time
you’ve placed the order till it’s delivered to you. We will make three attempts
to deliver the order to you; each attempt on a consecutive day.

So, in case you’ve missed the order delivery-

First thing to do: Don’t Worry!

Second thing to do: WhatsApp us on +91 6362608996 or write to us at support@notsosuttle.com and
we shall take care of it.

In case you miss our all three attempts we will return the product to our warehouse and keep it for 30 days. If you wish to get your order back, you can contact us. You will have to pay the delivery charges again for shipping it back to you.

1.3 How much will I be refunded if I return a product and
what is the mode of refund?

We promise to refund the entire amount paid for the product, including taxes, in case you are eligible for a refund. However, delivery charges and COD fee will not be refunded if the order is not received, as these charges are incurred on your behalf.

The mode of refund depends on the mode of payment for the order. 

1.4 How can I track my order?

You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real
time!

It’s important that you feel right at home while shopping with us. Take a look at some questions that you might have for us.

2.1 How can I get in touch with you?

We are available to assist you from 9 AM till 5 PM, throughout the week except Sundays. You can reach out to us on our WhatsApp at +91 6362608996 or email us at support@notsosuttle.com for any queries, requests, complaints or just to say Hi!

2.2 Is my personal information secure? How can I edit my
personal info?

It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you with better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.

2.3 What is Store Credit?

Store Credit is another mode of payment. It gets refunded to
your account in case you have returned a product for which the mode of payment was Cash on Delivery. You can know how much store credit you have by visiting the “My Account” section. 

2.4 What is the value of Store Credit?

1 Store Credit = 1 INR

2.5 When will my Store Credit expire?

Never! That’s the day the earth will stand still.

2.6 I want to load some Store Credit into my account. How do I go about it?

Unfortunately, there isn’t a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Net banking, UPI or Cash on Delivery.

At NOT SO SUTTLE, we work towards shipping your orders from our warehouse as swiftly as possible. Read on! We’re sure most of your
questions will get answered.

3.1 How long will the delivery take?

It’s really quick! Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2 - 9 working days. That still won’t stop us from trying to get you your order faster.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.

3.2 How can I track my order?

You can start tracking your order as soon as it has been shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!

3.3 Will all the products be shipped out together?

To ensure the best experience, we ideally ship all products of an order together. However, there might be instances where some products might be ready to get shipped earlier than other products. To make sure that
you don’t wait even a minute longer than you have to, we might ship some products out first and ship the remaining in a separate shipment. We will notify you each time a shipment is dispatched or it out for delivery; so that you can track it till we knock on your door.

3.4 How much will the shipping cost me?

All orders above Rs.1999 will be shipped free of cost. For any orders below Rs.1999, a nominal fee (of maximum Rs.150) would be applied
based on you delivery location.

3.5 Will I have to be personally present to receive my
order?

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

3.6 What should I do if I miss my delivery?

We understand that you can’t wait
at home (or office - whatever your delivery address is) right from the time
you’ve placed the order till it’s delivered to you. We will make three attempts
to deliver the order to you; each attempt on a consecutive day.

So, in case you’ve missed the order delivery-

First thing to do: Don’t Worry!

Second thing to do: WhatsApp us on +91 6362608996 or
write to us at support@notsosuttle.com and
we shall take care of it.

In case you miss our all three attempts we will return the product to our warehouse and keep it for 30 days. If you wish to get your order back, you can contact us. You will have to pay the delivery charges again for shipping it back to you. 

3.7 Can I change my delivery address or mobile number
once the order has been placed?

Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.

3.8 Why is the Cash on Delivery (COD) option not offered
in my location?

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin
code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net
Banking.

We are not saying that this will be permanent; your pin code might be COD-enabled in the future. Do check!

3.9 Do you deliver everywhere in India?

That’s the big dream and we’re sure we’ll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.

3.10 Do you deliver internationally?

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

3.11 What delivery carriers do you use?

At NOT SO SUTTLE, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Delhivery, Bluedart and XpressBee. We will notify you the name of the partner delivering your order, in advance.

3.12 Are your products genuine?

You bet! We make sure that our products are 100% Genuine and made inhouse. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That is the last thing you need to worry about! 😊 

3.13 What are the various statuses an order can have?

The various statuses are:

Order Placed: This means that you have place the order from your side and are waiting for order confirmation.

Confirmed: This means that the order has been accepted by us and the confirmation has been sent to you.

Packed: This means that your order is packed and ready for dispatch.

Dispatched: This means that the order is speeding towards you.

Delivered: This means that the order has been delivered to you.

Have you ever made a decision and wished you could’ve taken it back? We totally get that! NOT SO SUTTLE has a pretty flexible cancellation policy where you can cancel an order and don’t have to worry about any extra charges whatsoever.

4.1 Can I cancel my order?

Yes! Cancellation is possible only before your order has been confirmed. As soon as the cancellation is done, we will refund the entire amount paid for the order including Delivery Fee and COD Fee is applicable. However, if the order has been confirmed by us, it cannot be cancelled.

4.2 What are the steps to be followed to cancel my order?

You can cancel your order by sending us a cancellation request on our WhatsApp number +916362608996 or through e-mail at support@notsosuttle.com . We are on our way to make this option available on or website.

4.3 How long will it take to receive my refund after cancellation?

As soon as your order gets cancelled, we will initiate a refund, which can take 5 to 7 business days to reflect in your account.

4.4 Does NOT SO SUTTLE assure of complete refund against my cancelled order?

Absolutely! Although we must add that cancellations are not a very happy thing for us.

4.5 Why my cancellation request is revoked?

Well, the cancellation request can be revoked the order has already been processed.

You can never be too careful when it comes to making payments. It is our primary responsibility to ensure that you feel safe while making an online purchase.

5.1 What are the various modes of payment at NOT SO SUTTLE?

You can pay using a Credit Card, Debit Card, UPI or Net-banking option. All these are prepaid methods of placing an order. You can also place an order using "Cash on Delivery" method. All payment
methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

5.2 What does “Cash on Delivery” mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet. An additional of Rs. 60 will be added as a COD Fee if you have opted for Cash On
Delivery.

5.3 Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice has to be paid. Please let us know if you’ve been bothered otherwise.

5.4 How much will the shipping cost me?

All orders above Rs.1999 will be shipped free of cost. For any orders below Rs.1999, a nominal fee of maximum Rs.150 would be applied based on your delivery location.

5.5 Can I pay using International Currency?

Unfortunately, at this time we accept only INR at NOT SO SUTTLE.

5.6 What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us
yet. Give us a buzz and we'll sort it together.

5.7 For Cash-on-Delivery orders, can I check the package before making a payment?

We encourage you to avoid accepting any package if it is in a tampered state. However, our courier person will hand over the package to you, to open, only once the payment has been made.

5.8 Does NOT SO SUTTLE offer EMI payment option?

EMI isn’t available right now, but we’re planning to roll it out soon. Watch this space 👀✨

We understand the possibilities of the product no being same as what you ordered. So, if the product delivered is not what was ordered (size, colour, design not same), we can always arrange a return, followed by a refund for the same.

6.1 How do I return my product?

You can return a product at NOT SO
SUTTLE by sending you return request on our WhatsApp number: +91 6362608996 or by ending us email on support@notsosuttle.com within 7 days after the product is delivered.

For our products, please follow below procedure:

a. Always make an unboxing video while you open our products. Highlight the issue in the video and send it to
our WhatsApp or email.

b. Once we confirm you request based on your video, we will initiate the return
request. And it will be all on us 😊

c. The product which is to be returned should be unused, unworn, unwashed, with original tags attached, and must be returned the original packaging.

d. At the time of return, our
partner may inspect and check if above criteria are met or not. If not, then he
may reject the return.

If your return is approved and we are picking up the product, we will do so
within 3 Business Days.

6.2 What is your returns policy?

At NOT SO SUTTLE, you can return a product only if the following conditions are met:

• Creating unboxing video is a must to get your return approved.

• It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Example: natural body odor, body deodorant, perfume etc.)

• It should be unwashed. We don’t want you wasting any detergent!

• The price tags, brand tags, and all
original packaging must be present.

• The product must be returned within 7
days

6.3 What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?

Please don’t do that! We have a return policy in place where you can get a Return ID generated by giving reaching out to us on WhatsApp or Email.

To avoid any confusion or delays, our courier partners are instructed to not
accept a package as a return while performing a package delivery.

6.4 If I have paid shipping charges and COD fee and return the order, will I be refunded the shipping charges?

We are Sorry! If you have paid Shipping charges and COD charges, it won’t be refunded. Since we have already shipped the product to you, our delivery charges has already been incurred.

6.5 Are there specific conditions under which the product returns/replacements may be rejected?

To guarantee you the best service, we have a very convenient 7-day return policy from the time the product gets delivered to you.

Here are some conditions which might cause a return to get rejected:

1. For Fashion & Lifestyle products, in case the 7 days return period has lapsed, the product cannot be returned to us.

2. If the reason for return is “Change of Mind” or if you don’t need the product anymore.

3. If the product has been picked up, and it fails the quality check by our return partner due to product usage, defect, missing tags or packaging, the return might get rejected.

4. If the unboxing video is not available, in that case it might get rejected. In case of any issues with the product, you can reach out to the customer care team.

6.6 When is the refund for my return provided?

As soon as a Return ID is generated, we’ll pick up the product within 3 Business Days. You will be notified of an estimated Refund date as soon as the Return ID is generated.

6.7 I haven’t received my refund amount yet. Please help!

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated.

Once initiated, it should reflect in your account based on your mode of payment.

Cash on Delivery: 5 – 7 business days

UPI, Credit Card, Debit Card & Net banking: 5 – 7
business days

Wallet: 2 business days

Store Credits: Instantly

6.8 How much will I be refunded if I return a product and what is the mode of refund?

We promise to refund the entire amount paid for the product, including any taxes that were paid will be refunded. If you have paid delivery charges and COD fee, then it will not be refunded since we already have incurred these charges.

Mode of Refund will be same as Mode of Payment.

6.7 What do I do in case the 7 days period for returning has lapsed and there is an issue with my product?

Please get in touch with the customer care WhatsApp or e-mail for any issues you might have.