Shipping policy

At Not So Suttle, we’re committed to delivering your orders quickly, securely, and affordably. Please review our shipping policy below to understand how we handle order processing, shipping, and delivery.

1. What is this Shipping Policy?

1.1. This delivery policy, together with the terms of service, describes NOT SO SUTTLE’s policies and procedures towards delivery of Products purchased on the Platform. NOT SO SUTTLE makes all commercially reasonable endeavors to ensure that the Products are delivered to the Users in a timely fashion.

1.2. Users are required to peruse and understand the terms of this Delivery Policy. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy and may forthwith leave and stop using the Platform. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

2. Terms of Delivery

2.1. NOT SO SUTTLE partners with third party logistic service providers in order to effectuate Product delivery to Users ("Logistics Partner"). Details of the Logistics Partner responsible for delivering the purchased Product(s) will be shared with the user via a tracking link sent by SMS and Email once the purchased Product(s) have been handed over to the Logistics Partner by NOT SO SUTTLE. The User will also be provided with an approximate days of delivery of the purchased Product on the order confirmation page. NOT SO SUTTLE may also effectuate Product delivery to Users on its own without engaging Logistics Partners.

2.2. While NOT SO SUTTLE aims to provide its services through the Platforms and ensure the delivery of its Products all across India, currently, NOT SO SUTTLE has a selected list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the Platform, Users are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the User wishes that the purchased Products be delivered is not within NOT SO SUTTLE’s recognized delivery network, NOT SO SUTTLE will not be able to process the order further.

2.3. Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold NOT SO SUTTLE liable at any point in time.

2.4. A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, NOT SO SUTTLE reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. Also, there won't be any refund in case of unavailability of the User. The User can contact our customer support to raise a request for delivery within 30 days after 3 (three) attempts. Upon request of delivery raised again, an additional delivery charges will be applicable. While NOT SO SUTTLE shall make reasonable endeavors in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of the following reasons:

  • 2.4.1. logistical issues beyond NOT SO SUTTLE’s control;
  • 2.4.2. unsuitable weather conditions;
  • 2.4.3. political disruptions, strikes, employee-lockouts, etc.;
  • 2.4.4. acts of god such as floods, earthquakes, etc.; and
  • 2.4.5. other unforeseen circumstances.

In such events of delay, NOT SO SUTTLE shall make reasonable attempt of proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. NOT SO SUTTLE disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, NOT SO SUTTLE shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

2.5. NOT SO SUTTLE, as an internal process, undertakes multiple diligences to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for NOT SO SUTTLE to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by NOT SO SUTTLE’s delivery executives or by the employees of the Logistic Partners is beyond NOT SO SUTTLE’s control and any issue arising between a User and NOT SO SUTTLE’s delivery executive or an employee of the Logistics Provider will have to be resolved by the User, independently.

2.6. Upon the successful placing of an order on the Platforms and after NOT SO SUTTLE has successfully handed over the purchased Product(s) to its Logistics Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. NOT SO SUTTLE shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, NOT SO SUTTLE does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond NOT SO SUTTLE’s control.

2.7. NOT SO SUTTLE reserves the right to charge shipping charges on Products valued below a specified amount and/or on Products for which payment is made through cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by NOT SO SUTTLE after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.

2.8. Return and exchange of purchased Products shall be carried out by NOT SO SUTTLE’s reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy which may be accessed here.

3. Grievance Redressal

Any grievances relating to the Delivery Policy may be directed by you to the grievance officer of NOT SO SUTTLE who can be contacted at support@notsosuttle.com.

Note: Delivery delays can occasionally occur due to high order volume, courier delays, or customs.